Insurance Policy

Transit Insurance

At Satfale Jewellers, every shipment is carefully packed and fully insured only during transit until it is delivered to the shipping address provided by the customer.

Coverage

  • All eligible orders are covered against loss, theft, or accidental damage during transit.

  • Insurance coverage remains valid only until the package is successfully delivered by the shipping carrier.

After Delivery

Once the shipment is marked as delivered by the shipping carrier, the transit insurance coverage ends. Any loss, theft, or damage occurring after successful delivery is not covered under this policy.

Damaged Shipment

If your package arrives visibly damaged:

  • Do not accept the package if possible, or note the damage with the carrier.

  • Take clear photographs of the package and its contents.

  • Contact us within 24 hours of delivery so we can assist with the claim process.

Lost Shipment

If a shipment is confirmed lost while in transit by the shipping carrier, we will work with the carrier to process the insurance claim. Once the claim is approved, a replacement or refund will be arranged as applicable.

Important Notes

  • Transit insurance applies only while the package is in the custody of the shipping carrier.

  • Claims are subject to the terms and conditions of the shipping carrier and insurance provider.

  • Customers must provide accurate shipping information to ensure coverage.

If you have any questions regarding our Transit Insurance Policy, please contact our customer support team before placing your order.